Shipping & Return Policy
Shipping Policy
At Kaizo The Label, we are committed to providing a seamless and delightful shopping experience for our customers worldwide. Please review our shipping policy to understand the terms and conditions associated with the delivery of your exquisite Kaizo pieces.
Shipping & Time
Orders are typically processed within 3-5 business days.After which they are shipped. However ,we do not process orders on weekends and public holidays
DOMESTIC SHIPPING: Standard Delivery (approx 1-2 working days once dispatched) $5.00
USA & CANADA:Standard Delivery (approx 3-6 working days once dispatched) $30.00
EUROPE:Standard Delivery (approx 3-5 working days once dispatched) $30.00
AFRICA:Standard Delivery (approx 3-5 working days once dispatched) $30.00
UAE:Standard Delivery (approx 2-4 working days once dispatched) $30.00
REST OF THE WORLD:Standard Delivery (approx 4-10 working days once dispatched) $40.00
FREE SHIPPING: Free shipping for orders over $300.00
All customs duties or taxes imposed by the destination country are the responsibility of the customer.
Order Tracking:
Once your order has been dispatched, you will receive a confirmation email with tracking information to monitor the delivery status for all international orders.
International Shipping:
Kaizo The Label proudly ships internationally. However, shipping times may vary due to customs processing in the destination country. Our international shipping is fast and secure. Returns and Exchanges Policy Kaizo The Label is dedicated to ensuring your satisfaction with every purchase. Please read our returns and exchanges policy carefully to understand your options.
Return Eligibility
Returns are accepted within 14 days from the date of delivery for international orders.Items must be unworn, in their original condition, No visible stain or oder( deodorant,perfume,body order or washing powder) and with all tags attached. As most of our pieces are bespoke tailored, custom fit to your measurements,the return lodged is examed cases by case and a decision is made. We ensure the customer is always satisfied and happy.
Resize Option:
If your bespoke piece requires resizing for a better fit, please contact our customer service team at enquiries@kaizothelabel.com to discuss the resize process.
Return Process:
Contact our customer service team at enquires@kaizothelabel.com to initiate the return process. Pack the items securely and include the original packing slip. Ship the return to the address provided by our customer service team.
Return Shipping Costs:
Customers are responsible for the cost of return shipping. Please note, your initial shipping fee is non-refundable if you decide to return your parcel. If you opt for self-shipping, please use a reliable shipping method with tracking to ensure the safe return of the item.
Refunds and Exchanges:
Refunds will be issued to the original payment method upon receiving and inspecting the returned items. Most of our garments are bespoke tailored to fit, We do exchange if the fitting is off. However, we always request for measurements before processing any order. We are aware that errors can be made with the sizing thus we do size exchange and size adjustments. Refund cases are examed and a decision is made based on the issue as the pieces are bespoke tailored to fit. An automatic refund is issued if the garment is not in a good condition which never happens. Shipping fee is however not refundable.
Damaged or Incorrect Items:
In the rare event of receiving a damaged or incorrect item, please contact our customer service team within 7 days of receiving the order for prompt assistance.
Note: Our shipping and returns policy adheres to global standards and regulations. Kaizo The Label reserves the right to update or modify this policy at any time. For any additional inquiries or assistance, please contact our customer service team